Customer Care

Expert care for every client — no matter what.

Raise a ticket for any discrepancy with a service, project, invoice or professional. You get a 5-digit ticket number instantly and a coordinator reaches out within 30 minutes. From that moment you are supported in every way — a named owner, honest updates, and a fix at the earliest — and we do not close your ticket until you tell us it's resolved.

30-minute response promise +91 81257 45435 040-3566 2334 connect@propifo.com

Complaint form

All fields except the reference number are required.

Our promise while your ticket is open

  • • A named coordinator owns your ticket end to end — you never repeat your story.
  • • Every ticket is treated as high priority internally, with the goal of closing it within 24 hours.
  • • You get a status update at every step, even when the news isn't good.
  • • We rectify at the earliest possible date and share a clear timeline upfront.
  • • Nothing is closed until you confirm you're satisfied with the resolution.

Claim your warranty

Every Propifo construction and interiors project carries a long-term warranty. To raise a claim, choose “Claim warranty” in the form above and include your project name, completion date and photos of the issue.

  • • Site inspection scheduled within 72 hours of the claim.
  • • Covered defects are rectified free of cost by the original Propifo partner.
  • • Not covered: normal wear and tear, third-party alterations, misuse or natural calamities.

30-minute response

A coordinator calls or emails you within 30 minutes, 9 AM – 9 PM IST.

Escalation built in

Unresolved in 48 hours? Your ticket auto-escalates to the service head.

Everything on record

Each ticket is logged with connect@propifo.com so nothing gets lost.

Chat with Propifo — instant answers, 24×7

Pick a topic and our AI assistant replies right away. Continue on WhatsApp any time — our team is live 9 AM – 9 PM IST.

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