1. About Propifo
The Propifo platform (this website, mobile applications, and connected services) is operated by Throne Matrix Pvt Ltd. By accessing or using the platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the platform.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract in India to use Propifo services or sign any agreement with us. If you use the platform on behalf of a company or another person, you confirm that you are authorised to bind them to these Terms.
3. Services we offer
Propifo is a property platform operated across Hyderabad and other Indian cities. Through the platform you can:
- Request free consultations for construction, interior design, painting, waterproofing, and home services;
- Book home services (such as cleaning, pest control, and maintenance) through our booking page;
- Browse verified professionals, properties, and rental listings;
- Make secure online payments for confirmed services; and
- Raise complaints or service tickets and track their resolution.
Each service has its own scope, deliverables, and pricing, which are communicated before you confirm an engagement and finalised in the signed agreement.
4. Beta / preview features
Features described or branded as Propifo Speedy, Propifo Intellect, Propifo Canvas, AR/VR visualisation, live tracking, automated alerts, smart matching, instant quotes, intelligent advisory, smart maintenance, or any similarly advanced capability are currently in beta, alpha, or design stage. We make no guarantee of uptime, accuracy, response times, or specific outcomes for any such feature until it is formally released and explicitly included in your signed agreement.
5. Consultations & bookings
Consultation requests and home-service bookings submitted through the platform are treated as requests, not confirmed orders. A booking is confirmed only when you receive an explicit confirmation from our team by call, WhatsApp, email, or SMS. We may decline or reschedule a request based on availability, location coverage, or scope feasibility, and we will inform you promptly.
- You must provide accurate site, contact, and requirement details when booking.
- Site visits and inspections may be required before a final quote is issued.
- Free consultations carry no obligation on either side to proceed.
6. Payments & Razorpay
Online payments on Propifo are processed through Razorpay, a PCI-DSS compliant payment gateway. We support UPI, credit and debit cards (Visa, Mastercard, RuPay), net banking, wallets, Apple Pay, and Google Pay, subject to availability at checkout.
- We never see or store your full card number, CVV, OTP, or net-banking password — these are handled entirely by Razorpay and your bank.
- A successful payment generates a GST receipt which is emailed to you and remains available in your account.
- All amounts are charged in Indian Rupees (INR) and include applicable GST unless stated otherwise.
- If a payment fails but your account is debited, the amount is auto-reversed by your bank or Razorpay, typically within 5–7 working days.
- Propifo never asks for payments through personal UPI IDs, unofficial links, or cash outside a signed engagement. Report any such request to us immediately.
7. Cancellations & refunds
You may cancel a home-service booking or consultation request before work begins by contacting us or through your account. Refund eligibility depends on the stage of the service:
- Before work begins: eligible for a full or near-full refund, less any payment-gateway charges that are non-recoverable.
- After a site visit or material procurement: reasonable costs already incurred may be deducted.
- After work has commenced: refunds are governed by the cancellation schedule in your signed Consultation & Service Agreement.
Approved refunds are processed to the original payment method within 7–10 working days. For any refund query, quote your payment or ticket number to our support team.
8. Warranties & guarantees
Structural warranties, interior warranties, on-time delivery guarantees, price-discount SLAs, and any similar commitments are project-specific. The applicable warranty durations, conditions, exclusions, claim procedures, and remedies are determined per project and are recorded only in the final signed Consultation & Service Agreement. Marketing statements on the website are not a substitute for those contractual terms.
9. Quotes, pricing & estimates
All prices, package amounts, EMI figures, and AI-generated estimates shown on the platform are indicative and subject to site inspection, material selection, statutory approvals, scope changes, and final negotiation. Final pricing is confirmed only in the signed agreement.
10. AI-generated content & Propifo Intellect
Outputs produced by Propifo Intellect or any other AI feature (chat responses, design suggestions, advisory, matches, estimates) are generated automatically and provided for informational guidance only. They may contain errors, omissions, or biases. They do not constitute professional, legal, financial, structural, or investment advice. Always verify critical decisions with a qualified human expert and with your signed agreement.
11. Professionals & properties directory
Listings of professionals, properties, and rentals are submitted by third parties or partners. While we verify where reasonably possible, Propifo does not warrant the accuracy, availability, legality, or quality of any individual listing. Engaging a listed professional, agent, or property is entirely at your discretion and risk.
12. Complaints & support tickets
You can raise a complaint or service request through the platform's complaint form. Each complaint receives a unique 5-digit ticket number that you can use to track progress and refer to in all follow-up communication.
- We acknowledge tickets promptly and aim to resolve them within a reasonable timeframe based on severity.
- Warranty-related complaints are handled under the warranty terms of your signed agreement.
- Abusive, fraudulent, or spam complaints may be closed without action.
13. User accounts & conduct
You are responsible for the accuracy of the information you provide and for the security of your account credentials. You agree not to misuse the platform, attempt to gain unauthorised access, upload harmful content, scrape data, or use automated tools without written permission. We may suspend or terminate accounts that violate these Terms.
14. Your content & reviews
When you submit reviews, photos, site details, or other content to the platform, you confirm that you own or have the right to share that content, and you grant Propifo a non-exclusive, royalty-free licence to display and use it to operate, improve, and promote the platform. We may moderate or remove content that is unlawful, misleading, defamatory, or violates anyone's rights.
15. Communications & consent
By submitting a form, booking, or enquiry, you consent to being contacted by Propifo via phone call, SMS, WhatsApp, and email regarding your request, bookings, payments, and relevant offers. Transactional messages (confirmations, OTPs, receipts, ticket updates) are essential to the service and cannot be opted out of while you use it. You can opt out of promotional messages at any time by writing to us.
16. Privacy & data protection
Personal data is processed in accordance with our Privacy Policy and applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023). We use reasonable technical and organisational measures to protect your data, but no system is completely secure; you share information at your own risk.
17. Intellectual property
The Propifo name, the Propifo P logo, and the sub-brand marks of Speedy, Intellect, and Canvas, along with all designs, copy, graphics, code, and derivative works on the platform, are the exclusive property of Throne Matrix Pvt Ltd. No part of the platform may be copied, reproduced, redistributed, or reverse-engineered without prior written consent.
18. Third-party links & services
The platform may link to third-party websites, payment gateways, or services. Propifo does not control and is not responsible for the content, policies, or practices of any third party. Your use of such services is governed by their respective terms.
19. Limitation of liability
To the maximum extent permitted by law, Propifo, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for any loss of profit, data, goodwill, or opportunity, arising from the use of the platform or reliance on any pre-release feature or AI-generated content. Our total aggregate liability for any signed engagement is capped as specified in the relevant Consultation & Service Agreement.
20. Indemnity
You agree to indemnify and hold harmless Propifo and Throne Matrix Pvt Ltd from any claim, loss, or expense arising out of your misuse of the platform, your breach of these Terms, or your violation of any law or third-party right.
21. Changes to these terms
We may update these Terms at any time. The latest version will always be available on this page with a refreshed "Last updated" date. Continued use of the platform after changes constitutes acceptance.
22. Governing law & jurisdiction
These Terms are governed by the laws of India. Subject to any mandatory consumer protection rights, the courts at the registered office location of Throne Matrix Pvt Ltd shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the platform.
23. Grievance officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, Propifo has designated a Grievance Officer to address any concerns relating to the platform or your data. You may escalate unresolved issues to:
Grievance Officer — Propifo (Throne Matrix Pvt Ltd)
Email: connectpropifo@gmail.com
Phone: +91 8125745435
We aim to acknowledge grievances within 24 hours and resolve them within 15 days.
24. Contact
For any clarification on these Terms, write to connect@propifo.com or call +91 8125745435 / 040-3566 2334. You can also read our Privacy Policy to understand how we collect, use, and protect your information.